Shipping policy

SHIPPING POLICY

Last updated: August 19, 2026

1. Shipping Destinations

Olelisse currently ships orders throughout:

Canada
United States
Select countries in Europe

We ship to addresses throughout Canada, the United States, and select European countries, subject to carrier availability and applicable shipping restrictions. Exact eligibility for your address is confirmed automatically at checkout.

Where supported by the applicable carrier, we also accept:

PO Boxes
APO addresses
FPO addresses
DPO addresses

2. Order Processing

Orders are generally processed within 1–2 business days after the order is placed.

Processing time is the period required to prepare the order before it is handed to the applicable shipping carrier or fulfillment provider.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Estimated Delivery Time

The estimated delivery time is up to 14 business days from the date the order is placed, including the standard processing period.

This is an estimated delivery timeframe and is not a guaranteed delivery date.

Delivery may take longer due to circumstances outside Olelisse's reasonable control, including carrier delays, severe weather, holidays, high shipping volumes, transportation disruptions, customs procedures, or other unforeseen circumstances.

For Quebec consumers, applicable mandatory consumer-protection rules concerning delivery times remain unaffected by this policy. Quebec's consumer-protection authority states that consumers may have cancellation rights when a distance-sale delivery is not made within the applicable statutory timeframe.

4. Shipping Cost

Standard shipping is free for orders shipped within Canada and the United States.

No standard shipping fee will be charged at checkout unless a particular product or order expressly states otherwise.

5. Shipping Carriers

Olelisse may use different third-party shipping carriers depending on the destination, availability, fulfillment location, package characteristics, and other logistical considerations.

The carrier used for an order is selected according to the applicable fulfillment and shipping arrangements.

Olelisse does not guarantee that a particular carrier will be used.

6. Third-Party Fulfillment

Orders may be prepared, packaged, and shipped by third-party fulfillment providers acting on behalf of Olelisse.

The shipping origin may vary depending on the product, inventory location, and fulfillment arrangements.

For this reason, the shipping origin may not be the same for every order.

7. Multiple Shipments

Orders containing multiple products may be shipped in separate packages if the products are fulfilled from different warehouses, facilities, or suppliers.

You may therefore receive multiple tracking numbers and separate deliveries for products purchased in the same order.

No additional standard shipping fee will normally be charged solely because an order is divided into multiple shipments.

8. Tracking Information

Where tracking is available, tracking information may be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to become active after dispatch.

Olelisse is not responsible for delays or inaccuracies in carrier tracking updates.

9. Delivery Delays

Estimated delivery times may be affected by circumstances beyond Olelisse's reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Public holidays
Peak-season shipping volumes
Transportation disruptions
Customs procedures
Incorrect or incomplete shipping information
Operational disruptions
Other unforeseen events

Such circumstances may result in delivery taking longer than the estimated timeframe.

10. Customs, Duties, Taxes and Import Charges

Orders shipped across borders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, government authorities, or shipping carrier.

Where such charges are legally applicable and are not collected by Olelisse at checkout, they may be payable by the customer.

Customers are responsible for complying with applicable import requirements and providing any information required for customs clearance.

Olelisse does not control customs decisions, customs processing times, or charges imposed by government authorities or carriers.

11. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because the address provided is incorrect, incomplete, or otherwise unusable, delivery may be delayed or the package may be returned to the sender.

If you notice an error in your shipping information, contact us as soon as possible at:

customerservice@olelisse.com

We cannot guarantee that an address change or cancellation can be made after an order has entered processing.